These Terms and Conditions govern the use of the Valeria Flowers website and the floral services, products, enquiries, and information provided through the website. By accessing or using this website, you acknowledge that you have read and understood these terms and agree to use the website responsibly and for lawful purposes. Valeria Flowers provides flower bouquets, romantic floral arrangements, wedding flowers, bridal garlands, wedding car flower decorations, and special occasion flowers. All website content is provided to help visitors understand our floral offerings and make suitable service enquiries. These terms apply to all visitors, customers, and individuals who communicate with us through the website. If you do not agree with any part of these terms, you should discontinue your use of the website and its enquiry facilities.
Valeria Flowers offers a range of floral services designed for personal celebrations, weddings, gifting, romantic occasions, and other meaningful moments. Our services include flower bouquets, romantic floral arrangements, wedding flowers, bridal garlands, wedding car flower decorations, and special occasion flowers. The availability of specific flowers, designs, colours, sizes, and arrangements may depend on seasonal availability and service requirements. Images displayed on the website are intended to represent the style and quality of our floral work and may not exactly match every completed arrangement. Service details may vary according to the occasion, selected design, quantity, location, and customer requirements. Valeria Flowers reserves the right to suggest suitable alternatives when a requested flower or design is unavailable.
Visitors may use the enquiry forms available on the website to share their requirements for floral services. Customers are responsible for providing accurate and complete information when submitting an enquiry. Details such as name, contact information, selected service, occasion, preferred flowers, colours, required date, location, quantity, and additional requirements should be provided correctly where applicable. Submitting an enquiry does not automatically confirm an order or reserve a service date. Our team may contact you to understand your requirements, discuss availability, confirm design details, and provide further information before any service is finalized. Valeria Flowers may contact you using the details submitted through the enquiry form for purposes directly related to your request.
After submitting a floral service enquiry, our team will review your requirements, check flower and service availability, and contact you to discuss the final service details and quotation. An advance payment may be required after confirm the booking, depending on the selected service, event requirements, and agreed arrangements. The order will be considered confirmed only after the final details have been agreed upon and the required advance payment has been received. Our team will provide the applicable payment amount and available payment methods during the confirmation process. Customers should complete the required payment within the specified time to secure the selected service and scheduled date.
Fresh flowers are naturally seasonal products, and their availability, colour, size, shape, and appearance may vary. Valeria Flowers makes reasonable efforts to provide the flowers and designs selected by the customer whenever they are available. However, certain flowers may become temporarily unavailable due to seasonal conditions, supply limitations, quality considerations, or other circumstances beyond our control. When a requested flower is unavailable, a suitable alternative may be suggested based on the intended design, colour, occasion, and overall arrangement. Any substitution will be selected with the aim of maintaining the intended appearance and suitability of the floral creation. Customers may discuss important flower preferences with our team during the enquiry process.
Valeria Flowers accepts floral requirements based on the type of occasion, preferred flowers, colours, style, quantity, and other details shared by the customer. Custom floral designs may require additional discussion before they can be confirmed. Customers should communicate their important preferences and requirements as clearly as possible during the enquiry process. While reasonable efforts are made to follow the agreed design, natural flowers may have variations in colour, size, texture, and shape. These natural characteristics may result in minor differences between a reference image and the final floral arrangement. Design changes may also be necessary when particular flowers or materials are unavailable. The final arrangement will be prepared according to the requirements agreed upon between the customer and Valeria Flowers.
Customers should review the cancellation and refund terms before confirming any floral service or making an advance payment. Customers may cancel a confirmed floral service and request a refund up to 5 days before the scheduled event or required date. Cancellation and refund requests must be submitted at least 5 days before the event to be eligible. Requests made less than 5 days before the event will not be eligible for cancellation or refund due to the perishable nature of flowers and the advance preparation required for floral services. Customers should contact Valeria Flowers as early as possible to submit a cancellation and refund request and confirm the applicable refund details.
Wedding and event floral services may include stage decorations, entrance decorations, table arrangements, ceremony flowers, bridal garlands, wedding car decorations, and other floral requirements discussed with the customer. Customers should provide accurate event dates, locations, timings, decoration requirements, and other relevant information during the enquiry process. Event arrangements may require additional planning depending on the scale and complexity of the requested service. Availability and final service details will depend on the requirements discussed and confirmed with Valeria Flowers. Customers are responsible for providing access to the relevant event location when required for decoration services. Any changes to event requirements should be communicated as early as possible so that suitable arrangements can be discussed.
Valeria Flowers provides delivery and floral service arrangements based on the selected service, customer location, required date, service availability, and specific requirements. Customers are required to complete the pre booking process through the floral service enquiry form available on our website at least 10 days before the scheduled event or required date. This allows our team to review the customer's requirements, check flower availability, confirm the selected service, and make the necessary arrangements before accepting the booking. Same day delivery is not available, and services cannot be confirmed without completing the required pre booking process. Delivery charges are based on the distance from Ooty. Locations within Ooty and nearby serviceable areas may have lower delivery charges, while locations farther away from Ooty may have higher delivery charges depending on the distance and delivery requirements. The applicable delivery charge will be communicated after the enquiry and service confirmation process. Customers should provide accurate delivery or event location details when submitting the enquiry form. Floral arrangements may require specific handling and preparation because fresh flowers are perishable and delicate products. Valeria Flowers will make reasonable efforts to complete confirmed services according to the agreed arrangements. However, unexpected circumstances such as traffic, weather conditions, venue restrictions, flower availability, or other circumstances may affect delivery or service timing. Any significant changes that become known to us will be communicated where reasonably possible. Customers should ensure that the provided location and contact details are accurate and accessible.
All text, images, graphics, logos, service descriptions, designs, and other materials displayed on the Valeria Flowers website are provided for business and informational purposes unless otherwise stated. Website content may be protected by applicable intellectual property laws and should not be copied, reproduced, modified, distributed, or commercially reused without appropriate authorization. Customers and visitors may view the website and use its information for legitimate personal or service related purposes. Unauthorized use of website content, branding, photographs, or other materials may infringe applicable rights. Valeria Flowers may update, replace, or remove website content when necessary without being required to maintain every previously displayed item. Any permitted use of our content should respect the original ownership and purpose of the material.
Valeria Flowers makes reasonable efforts to keep the information on this website useful, accurate, and relevant to our floral services. However, flower availability, seasonal conditions, service details, pricing, and other information may change from time to time. Website information should therefore be considered general information unless specific details have been confirmed directly with our team. Valeria Flowers is not responsible for circumstances outside its reasonable control that may affect the availability, timing, or appearance of floral services. Customers are encouraged to contact our team for clarification before relying on specific service information. By using this website, you agree to use its content and enquiry facilities responsibly and in accordance with applicable laws. For questions regarding these Terms and Conditions or our floral services, you may contact Valeria Flowers through the contact details provided on our website.